Delivery & Returns

Delivery Pricing:

In the UK postage and packaging is free irrespective of the size of the order.

The delivery charge to Continental Europe starts at just £4.99.

Delivery Times:

Please allow 3 - 5 working days for delivery in the UK.

Please allow 10 - 15 working days for delivery to Continental Europe.

Packaging:

All our orders, no matter how big or small, are dispatched in a box. No padded envelopes are used so your order arrives in perfect condition.

Cancelling an order:

If you wish to change or cancel an order before despatch please contact us at returns@mythreal.co.uk.

It would be helpful if you could have the following details to hand:

- Customer name
- Order number
- Date of the order

We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery.

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us.

Returns policy & procedure:

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of despatch so long as it is unused, undamaged and in original packaging.

We will refund the price of the item and cost of delivery to the purchaser but the cost of carriage to return the unwanted item to us will be at your cost.

If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.

We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at, returns@mythreal.co.uk, outlining the item you would like to return, your original order number, our stock number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund or despatch the replacement item.